SHIPPING POLICY

This Shipping Policy explains how orders placed through Jolié Quinte are processed and delivered, including shipping coverage, timeframes, and tracking information.

Delivery Coverage

Jolié Quinte offers free standard shipping for orders delivered to local addresses. We also provide international shipping, including to Macau and Mainland China, with shipping fees calculated at checkout based on your delivery address.

Delivery Timeframes

During peak seasons (including Public Holidays, Valentine's Day, Mother's Day, and Christmas), please allow an additional 2–3 working days for order processing and delivery.

While we strive for timely delivery, occasional delays due to courier schedules, customs clearance, or weather conditions may occur. We recommend placing your order early to ensure on-time delivery. Jolié Quinte is not responsible for delays caused by third-party delivery services.

For deliveries to Hong Kong, Macau, and Mainland China:

Orders are typically dispatched within 1–2 business days.
Deliveries are handled by S.F. Express.
Remote areas or outlying islands may require an extra 1–2 working days.
Estimated delivery time: 2–7 working days, depending on destination.

For international deliveries:

You may select from FedEx or DHL Express during checkout.
Delivery times vary by destination but typically range from 5 to 14 business days.

Shipping Costs

Hong Kong deliveries: Free of charge.

Other locations: Shipping fees are automatically calculated at checkout based on your shipping address and selected courier.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You may use this number to track the status of your parcel via the courier's website or mobile app.

If you have any questions about your delivery, please contact us at hugo@joliequinte.com .

Thank you for choosing Jolié Quinte.